Last Updated: August 5, 2026
We stand behind the quality of our products. This Refund Policy explains how to return products purchased from biolifeshops.com or shop.biolifeshops.com and how refunds are handled. It forms part of our Terms & Conditions.
1. 30-Day Return Window
You may return eligible products within thirty (30) days of the delivery date for a refund. Please retain your order confirmation or receipt; it is required to process your return.
2. Eligible Items
To be eligible for a return, products must be unopened, unused, and in their original, undamaged packaging, and must not be past their expiration date. Products must be in resalable condition.
3. Non-Returnable Items
For health and safety reasons, we cannot accept returns or issue refunds for: (a) opened or used products; (b) products past their expiration date; (c) products returned more than 30 days after delivery; (d) returns without prior return authorization; or (e) products purchased from unauthorized resellers or third-party marketplaces.
4. How to Start a Return
Before returning any item, contact us by email at info@biolifeshops.com or by phone at (760) 941-8803 and provide your order number, the item(s) you wish to return, and the reason for the return. We will provide a return authorization and instructions. Returns received without prior authorization may be refused.
5. Return Shipping
Unless the return is due to an error on our part (see Section 7), you are responsible for return shipping costs. We recommend using an insured, trackable shipping method, as we cannot be responsible for packages lost or damaged in transit to us.
6. Inspection and Refunds
Once we receive your return, we will inspect the item(s) to confirm eligibility. Approved refunds are issued to the original payment method within fourteen (14) to twenty-one (21) business days after we receive and inspect your return. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
7. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or not what you ordered, please contact us within fourteen (14) days of delivery. We will replace the product at no additional cost or issue a full refund, including the original shipping charges and reasonable return shipping costs. We may ask you to provide photos of the damaged or defective product.
8. Cancellations
You may cancel an order for a full refund at any time before it ships. Once an order has shipped, it is subject to this Refund Policy.
9. Late or Missing Refunds
If you have not received your refund within the timeframe described above, first check your bank or credit card account, then contact us. Outstanding refunds are sometimes delayed by payment processors or financial institutions.
10. Chargebacks
If you believe a charge on your account is incorrect, please contact us before disputing the charge with your bank or card issuer. We will work with you to resolve the issue promptly.
Contact Us
BioLife Nature’s Supplements
1342 Rocky Point Dr, Oceanside, CA 92056, USA
Email: info@biolifeshops.com
Phone: (760) 941-8803